Refund policy

Returns & Refunds Policy

We specialize in second-hand and curated items. Due to the nature of these products, all sales are considered final.

Final Sale Policy

All items are sold as-is and are not eligible for refunds or returns once an order has been placed.

We take care to provide detailed product information, including condition, sizing, and relevant flaws, so customers can make informed purchasing decisions.

Product Condition & Sizing

As all items are pre-owned or vintage:

  • Natural wear, minor imperfections, and signs of use should be expected unless otherwise stated as brand new or never worn

  • Sizing may vary by brand, era, or garment type

We strongly encourage reviewing all product details and incurring about measurements prior to purchase, as refunds will not be issued for:

  • Fit or sizing issues

  • General wear consistent with second-hand condition

  • Misinterpretation of item details

Order Accuracy

Refunds or returns will not be accepted for:

  • Buyer’s remorse

  • Accidental purchases

  • Failure to review product details before checkout

Customers are responsible for ensuring all order details are correct prior to completing their purchase.

Exceptions & Issue Resolution

If there is a legitimate issue with your order, such as:

  • Receiving the wrong item

  • An undisclosed major defect

Please contact us at Help@streetcommerce.shop 

All claims are reviewed on a case-by-case basis. If an error is determined on our end, we will work to resolve the issue in a fair and reasonable manner.

Chargebacks & Disputes

Initiating a chargeback without contacting us first to resolve an issue may result in:

  • Order disputes being formally challenged

  • Restriction from future purchases

We are committed to resolving issues directly and encourage customers to reach out before filing a dispute.

Return Shipping (If Approved)

In the rare case that a return is authorized:

  • Items must be returned in the same condition as received

  • Return instructions will be provided directly

  • Unauthorized returns will not be accepted

Contact

For any questions or concerns regarding your order:

Help@streetcommerce.shop